888-313-0044
Privacy Policy
Last Updated: August 20, 2026
Reliable Health Partners, LLC (“Reliable Health Partners,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit this website, submit information through our forms, request information about Medicare insurance, communicate with us, or otherwise interact with Reliable Health Partners.
By using this website or providing information to Reliable Health Partners, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with our privacy practices, please do not use the website or provide personal information through it.
What Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Name
- Telephone and mobile phone numbers
- Email address
- Mailing address
- Information about your Medicare eligibility
- Information about your insurance needs and Medicare plan interests
- Information submitted through contact, quote, callback, information-request, or other forms
- Information needed to provide Medicare insurance quotes or compare available plan options
- Information provided to assist with eligibility or enrollment
- Information provided by an authorized representative
- Government-issued identifiers, including Medicare or Social Security-related information, when necessary and permitted by law
- Health-related information when you voluntarily provide it or when it is necessary for an enrollment, eligibility, coverage, rate determination, or other permitted purpose
- Payment information, where applicable
- Other information you voluntarily provide to us
We collect information that is reasonably necessary for the purposes described in this Privacy Policy or disclosed to you at the time of collection.
When you visit our website, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Operating system
- Device information
- General location information
- Pages visited
- Referring and exit pages
- Date and time of visits
- Website usage patterns
- Cookies, pixels, and similar technologies
Information From Other Sources:
We may receive information from other sources, including public databases, service providers, advertising or marketing platforms, social media platforms, Medicare-related sources, and other third parties, where permitted by applicable law.
How We Use Your Information
We may use personal information for purposes including:
- Responding to inquiries and requests
- Providing information about Medicare Advantage, Medicare Supplement, Medicare Part D, Original Medicare, and other insurance products or services
- Providing Medicare insurance quotes
- Helping you compare available Medicare plan options
- Assessing information relevant to Medicare plan eligibility
- Providing plan recommendations based on the information you provide and the plans available through our licensed agents
- Connecting you with licensed insurance agents
- Assisting with Medicare plan applications and enrollment
- Communicating with you about your inquiry, requested services, quotes, plan options, enrollment assistance, appointments, or other interactions with us
- Sending administrative, transactional, and service-related communications
- Sending marketing communications where permitted by applicable law and where appropriate consent has been obtained
- Sending SMS/text messages where you have separately provided the required consent
- Verifying information and preventing fraud
- Maintaining website and system security
- Performing analytics and improving our website and services
- Complying with applicable federal and state laws, CMS requirements, contractual obligations, and other legal requirements
- Protecting the rights, property, and safety of Reliable Health Partners, our users, and others
Medicare Insurance Services
Reliable Health Partners is a Medicare insurance agency. Our licensed insurance agents may provide Medicare insurance quotes, discuss available plan options, assist with eligibility questions, recommend plans based on the information provided and available products, and assist individuals with Medicare plan applications and enrollment.
Information submitted through this website may be used to contact you and connect you with a licensed insurance agent who can provide these services.
The website is not a self-service Medicare quote or enrollment platform. Submitting information through the website may result in contact from a licensed insurance agent.
Providing health-related information is not required unless the information is necessary for an enrollment, eligibility, coverage, rate determination, or other permitted purpose.
Telephone and SMS/Text Messaging Communications
If you provide your mobile telephone number and separately consent to receive text messages from Reliable Health Partners, we may use your mobile number to send text messages relating to the messaging program for which you provided consent.
Depending on the messaging program, messages may relate to your request for Medicare information, Medicare plan options, quotes, callbacks, appointments, eligibility questions, enrollment assistance, services, or other communications associated with your interaction with Reliable Health Partners.
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us at:
Email: communications@reliablehealthpartners.com Phone: 888-313-0044
SMS consent is optional and is not required to submit a website form or obtain Medicare information, insurance quotes, or services from Reliable Health Partners.
Mobile Information and SMS Consent
No mobile information, including mobile telephone numbers, SMS/text messaging opt-in data, messaging consent records, or messaging preferences, will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.
This restriction does not prevent Reliable Health Partners from using service providers as necessary to operate our messaging program, provide requested services, or otherwise conduct our business on our behalf, provided those providers are subject to appropriate contractual or legal obligations.
Your SMS consent is specific to Reliable Health Partners and the messaging program for which you provided consent. It does not constitute consent to receive messages from unrelated third parties.
When and With Whom We Share Information
Licensed Agents
We may provide personal information to our licensed insurance agents as necessary to respond to your request, provide insurance quotes, discuss Medicare plan options, assist with eligibility questions, recommend available plans, and assist with applications or enrollment.
Medicare Plans, Carriers, and Related Entities
Where permitted by law and necessary to fulfill your request, personal information may be shared with Medicare Advantage organizations, Medicare Part D sponsors, Medicare Supplement insurers, carriers, health plans, and other entities involved in providing or facilitating insurance information, eligibility, applications, enrollment, or related services.
Service Providers
We may share personal information with vendors and service providers that perform services on our behalf, including website hosting, technology, communications, analytics, security, customer support, and other business operations.
These providers may access personal information only as reasonably necessary to perform services for us and are subject to appropriate contractual or legal obligations.
Marketing and Lead-Related Activities
Where permitted by applicable law, information may be used to facilitate communication regarding Medicare insurance products or services for which you have requested information or provided appropriate consent.
If personal beneficiary information collected for Medicare marketing or enrollment purposes is shared with another third-party marketing organization, such sharing will be conducted only where permitted by applicable CMS requirements and where the required consent has been obtained.
Legal and Regulatory Requirements
We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, governmental request, or other legal process.
Business Transfers
If Reliable Health Partners is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Mobile Information and SMS Consent
Notwithstanding the general categories of information sharing described above, mobile telephone numbers and SMS/text messaging opt-in data and consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
- CMS and Related Entities: Your PI may be shared to facilitate financial aid applications and health plan enrollments.
- Third Parties: Shared with service providers under strict contractual obligations for purposes like advertising, analytics, and fraud prevention.
- Business Transfers: Shared during mergers, acquisitions, or similar corporate events.
We do not sell or share PI with third parties for direct marketing purposes.
Cookies and Tracking Technologies
We may use cookies, pixels, tags, scripts, and similar technologies to operate our website, understand website usage, improve functionality, measure advertising performance, and support analytics.
These technologies may include:
Performance and Functionality Technologies
- check — Used to determine whether a visitor’s browser supports cookies.
- ljt_reader — May recognize a visitor’s browser or device.
- PHPSESSID — Used to maintain session information.
Advertising Technologies
- VISITOR_INFO1_LIVE — May be used by YouTube for advertising and related functionality.
- tluid — May be used to support advertising and measurement.
- _fbp — May be used by Facebook/Meta for advertising and measurement.
Analytics and Customization Technologies
- _ga — Used for website analytics.
- _gid — Used for website analytics.
- pxrc — May be used for analytics or advertising-related purposes.
Other Technologies
- b9ef63b3-795a-4e39-b47d-b785d2427173_visit_id: Tracks user visits (persistent).
- sifi_user_id: Stores unique user identifiers (9 years 11 months 28 days).
- rl_initial_referrer: Tracks referral sources (persistent).
The technologies actually used on the website may change over time.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
How We Protect Personal Information
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure. We therefore cannot guarantee that personal information will always remain completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legitimate business interests.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or regulatory requirements.
Where a specific federal, state, CMS, or other regulatory retention requirement applies, we will retain applicable information for the period required by law.
When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to applicable exceptions
- Request information about how personal information is collected, used, or disclosed
- Opt out of certain marketing communications
To exercise applicable rights, contact us using the information provided below.
Email Communications
You may opt out of marketing emails by using the unsubscribe mechanism included in the applicable email.
SMS Communications
You may opt out of SMS communications at any time by replying STOP to the applicable message.
For assistance, reply HELP or contact us at 888-313-0044.
Opting out of marketing communications does not necessarily prevent us from receiving or sending administrative, transactional, service-related, or other communications that are permitted or required by law.
California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by applicable California privacy laws.
Depending on the circumstances and applicable exemptions, these rights may include the right to request information about personal information we collect, use, and disclose; request deletion or correction; and exercise applicable rights concerning certain uses or disclosures of personal information.
To submit a privacy request, contact us using the information below.
We will verify requests as required by applicable law before fulfilling them.
Children’s Privacy
Our website is not directed to children under 18. We do not knowingly collect or solicit personal information from individuals under 18 through the website.
If we learn that we have collected personal information from an individual under 18 in circumstances where collection is not permitted, we will take reasonable steps to delete the information, subject to applicable legal requirements.
Do-Not-Track Signals
Our website does not currently respond to browser-based Do-Not-Track signals because there is not a universally accepted standard governing how such signals should be interpreted.
Third-Party Websites and Services
Our website may contain links to third-party websites, including Medicare.gov, insurance carriers, health plans, and other third-party services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the applicable privacy policies before providing personal information to third parties.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, website, services, legal requirements, CMS requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this Privacy Policy. Changes become effective when posted unless otherwise stated.
Contact Us
For questions, concerns, privacy requests, or other inquiries:
Reliable Health Partners, LLC 2400 Louisiana Blvd NE, Building 3 Albuquerque, New Mexico 87110 United States
Email: communications@reliablehealthpartners.com
Phone: 888-313-0044